Shipping Policy
Each safe is individually built and water-tested before shipment to ensure long-term reliability and protection for your valuables. Because of this extra care, orders are typically shipped within 1–4 business days after purchase.
Processing & Handling
• Every safe is individually assembled, sealed, and tested before leaving our facility.
• Orders are shipped within 1–4 business days after payment is received.
• Once shipped, you’ll receive a tracking number via email.
Shipping Methods
We ship with USPS and UPS, depending on your location and order size.
• Most orders ship via USPS Mail Ground or UPS Ground.
• Typical delivery time is 2–5 business days after shipment.
• Both carriers include tracking and delivery confirmation.
Delivery Notes
• Please double-check your shipping address for accuracy before placing your order.
• We cannot redirect packages once shipped.
• If your package arrives damaged or delayed, contact us right away and we’ll help resolve it quickly.
Returns
If you are not completely satisfied with your product for any reason, return it for a refund per these terms and conditions.
No returns will be accepted without prior authorization. Contact us prior to returning using the contact form on the website and we will then give you complete shipping instructions.
- Returns must be shipped or postmarked within 14 days of the date you receive the product.
- Customer to ship the product back to SierraBASE at the address below.
- Returns must be accompanied by a copy of the receipt and a note just to let us know the reason for the return.
- Product must be received in its original, new and unused condition.
- Returns shall be shipped to:
SierraBASE, LLC
c/o TS Industries
4090 West 5800 N.
Mountain Green, UT84050
Provided the return complies with this policy, a full refund of the purchase price shall be sent within 3 days of product return.